Digital transformation helps biopharma companies scale up to meet evolving patient and customer needs as well as emerging business opportunities.
At Ambit, we are passionate about improving patient outcomes, increasing customer satisfaction, and creating business impact for our clients through human-centered digital transformation focusing on:
Data As An Asset
Integrated data models to ease “burden of data”
Explaining the past
Predicting the future
Deliver recommendations via prescriptive analytics
Adoption of devices & digital channels
Automation of data processing & analytics
The Digital Transformation Engagement Manager is responsible for planning, managing, and executing successful Digital Transformation projects and implementations for Biopharma customers. Team members will be cross-functional, including consulting, analytics, and tech. Key metrics will include on-time and on-budget delivery with very high customer satisfaction. Five or more years of product development and/or project management in healthcare or health tech preferred.
Head of Digital Transformation
Engagement Manager
The CS & Omnichannel Expert will drive and create end-to-end, relevant, customer experience journeys and campaigns via a thorough understanding of what matters most to customers. Candidates should be experienced in planning, delivery, and execution of end-to-end customer experiences; have strong omnichannel brand marketing knowledge & customer centricity; have a deep understanding of various channels used in pharma; be able to research and synthesize user insights; have hands-on experience designing customer journeys / experiences or other design thinking activities; and demonstrate proven experience working in design teams in an Agile product development setting.
The Digital Transformation Change Management Specialist will assess change needs, develop change management strategies and plans, and develop & implement change management tools and techniques. Preferred qualifications include Prosci or similar change management certification or designation; strong experience driving results for consulting teams in a change management role; and proven ability in influencing senior leaders and executives on change strategy.
